Shipping policy

Where we ship

We ship throughout the European community, to Norway and the United Kingdom. If you cannot find your country in the list, please contact us and we will provide you with an ad hoc quotation. Deliveries within the European community are handled by GLS. Orders to all other destinations are handled by UPS.

Shipping Costs & ETA

Shipping costs and delivery time vary depending on the shipping address. Free shipping costs are provided depending on the destination and amount of your order: 

 

Order processing and delivery times

Orders are generally handled within 24/48 hours. All orders to EU are delivered by GLS. In the remote hypothesis in which an order could not be dealt with within the foreseen times it will be our care to contact the customer as soon as possible. The courier will deliver to the address you provided during the purchase within 3 - 5 working days in EU.

All orders will be traceable through a tracking number.
You will be notified step by step on the status of your order and you can find all the information within the order form.

 

Shipping to England

Orders from England arrive at their destination within 7 working days. Orders are generally handled within 48 hours (we need 1 day more than usual due to custom documents needed). All orders to the United Kingdom are shipped with UPS.

PLEASE NOTE:

To purchase a replica airsoft (RIF Realistic Imitation Firearm), a valid defence must be provided. Alternatively, you can request our two-tone colouring service, which, according to British law, allows you to purchase an airsoft replica without submitting further documentation. (https://airsoftmania.eu/en-gb/products/two-tone-service-for-airsoft-guns)

UKARA/OTHER DEFENCES

Please provide a valid defence when purchasing an airsoft replica from United Kingdom.
We will enclose this documentation with the shipment to ensure safe delivery.

some valid defences are: 

• The buyer has a UKARA id
• The buyer is part of a reenactment company.
• The buyer is a museum curator.
• The buyer is a member of a television or film production team.

Airsoftmania is not responsible for delivery problems related to missing defence documents.
For more information, see: Legislation.gov.uk - Violent Crime Reduction Act 2006, c.38, Part 2, Imitation of firearms, Section 37

DUTIES AND TAXES

Please note that our prices do not include VAT for the UK market. When you purchase a product to be shipped to the UK this will not include VAT. UK customs may ask you to pay VAT and any import duties. 

Depowering of airsoft replicas.

Wherever possible, we will modify airsoft replicas to comply with our customers' law according to the table below:

• Germany: 0.5J
• Italy and Ireland: 1J

the modification consists solely of changing the spring, so it is not a difficult operation but still takes between 1 and 5 days depending on the workload at the time. It is not possible to return depowered airsoft replicas if you change your mind. However, the warranty remains on depowered replicas. If the product turns out to be defective, you can always return it.

Shipping to the Netherlands

In order to purchase airsoft replicas in the Netherlands you must provide a valid NABV airsoft pas id. We require a copy of the pas to ship to the Netherlands in accordance with Dutch law.
For more information and to request a NABV pas id you can refer to the following website: www.nabv.nl

Shipping to Malta

Delivery of orders to Malta is generally longer compared to other destinations. This is because we cannot currently ship orders directly from our warehouse in Europe to our Maltese customers. Orders to Malta will be sent to our Italian office and then forwarded to the end customer. This usually takes about 10 to 12 working days. All our international shipments to Malta are covered by comprehensive insurance.

Receipt of your order

Please check the goods arrived. Goods are packed securely, but if anything is damaged, missing or the item sent is not what you ordered, please contact us via email customercare@airsoftamania.eu within 2 days of receiving the goods.